Help with your book and your Rilev account.
Find your assessment link, return to your book, or get help with an order. Choose the support route below so you can get help while keeping your assessment private.
Your Personal Development Book order
Start or resume your assessment
Open the private assessment link in your order email. If it is missing, check your spam folder and email support with your Shopify order number. Once you have set up access, sign in to Rilev to resume. Completed sessions are saved, with a 10-minute pause before the next session.
Find your digital book
Your book is created after all seven sessions are complete. When it is ready, open it from your Rilev account. Your Shopify order number is for purchase support; it cannot restore an anonymous account or its Access Key.
Hardcover delivery or a damaged book
Printing starts after your assessment, development interview, plan approval and print files are complete. Use the order status link in your Shopify email for delivery updates. For a delivery problem, email support with your order number. If photos are needed, keep assessment text and personal results out of them.
International deliveries may incur import taxes, duties, customs clearance, brokerage or carrier handling fees. Unless collected at checkout, you pay these charges to the carrier or customs authority. Free or discounted shipping does not cover them. Customs checks may delay delivery.
Use Rilev with ChatGPT
See the current connection capabilities and what you authorize. The v1 connection provides assessment context for reflection; it does not save coaching progress or schedule checkpoints.
General Support
Book orders, assessment access, app behavior, and technical questions.
support@rilev.comReplies by email
Privacy Requests
Data access, deletion, HealthKit questions, ChatGPT connection privacy, and security concerns.
privacy@rilev.comReplies by email
Assessment and Research
Assessment methodology, non-diagnostic boundaries, and interpretation questions.
clinical@rilev.comFor methodology questions, not urgent care
Purchase and restore help
- Use Restore Purchases in the Rilev pricing or subscription screen if an App Store purchase does not appear.
- Subscriptions purchased through Apple are managed in iOS Settings under your Apple Account subscriptions.
- If Apple shows a completed charge but Rilev did not unlock access, email support with the approximate purchase date and product shown by Apple. Do not send your Rilev Access Key.
Crisis and emergency boundary
Rilev is not an emergency service and does not monitor responses in real time. If you may hurt yourself or someone else, call emergency services now. In the United States or Canada, call or text 988 for crisis support. If you are outside those regions, contact your local emergency number or crisis line.