We're Here to Help
Whether you have questions about your assessment, need technical support, or want to explore partnership opportunities, our team is ready to assist.
Email response within 24 hours
Contact Methods
Choose the best way to reach us based on your needs. We respond to all inquiries promptly.
Email Support
General inquiries, technical issues, and account questions
Clinical Questions
Questions about assessments, results interpretation, or methodology — see our methodology for details.
Privacy & Security
Data protection, privacy concerns, and security questions
Partnerships
Business partnerships, integrations, and collaborations
Frequently Asked Questions
Quick answers to common questions about using Rilev.
How do I access my assessment results?
Use your Private Key to access your assessment results. We cannot recover your Private Key due to our zero-knowledge architecture. If you set up optional account recovery, you can restore access using your security answers and authenticator app.
Can I delete my data?
Yes, you can delete your data using the "Delete My Data" feature in-app, or contact us at privacy@rilev.com with your Report Reference Code. Learn more in our Privacy Policy.
Do you offer refunds?
Due to our strict anonymity protocols, all sales are final. We do not link payment identities to assessment accounts to ensure your privacy, which means we cannot verify ownership to process refunds. See our Terms of Service for details.
How do I share results with my therapist?
Use the "Therapy Bridge" feature to securely share results with licensed professionals. Learn more about our Relieve phase and how it connects you with clinicians.
What does Rilev assess?
Rilev uses 23 clinical scales across our 4-Layer Framework to map 150+ pattern models. This includes assessments for anxiety, depression, ADHD, personality traits, and more.
Business Information
Official company details and legal information.
Registered Address
Rilev Inc.
Delaware, United States
Legal Information
Jurisdiction: Delaware, United States
Type: Health Technology Company
Support Hours
Email Support: 24/7
Response Time: Within 24 hours
For mental health emergencies, please contact local crisis services immediately.
Legal Documents
Need Immediate Help?
If you're experiencing a mental health crisis or having thoughts of self-harm, please don't wait for our response. Contact emergency services immediately.
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